Q: Do I need a referral?
A: No, your physiotherapist is a primary health care professional and private clients do not require a referral. If your injury is as a result of a motor vehicle accident or a work related injury, you can schedule an appointment with us right away and you are required to consult with your doctor on a regular basis during your recovery
Q: What do I need to bring for my visit?
A: Bring along any medical reports you have (eg. xray results, surgical and specialists’ reports). If you do not have a copy of them yet and it is relevant to your current complaint, we can obtain a copy from your doctor. Also, bring along a pair of shorts if it is a lower back or leg injury, as well as a means of payment (eg. cash, credit card, debit card, cheque)
Q: What to expect?
A: You physiotherapist will perform a comprehensive assessment, including medical history, nature of your current concern and physical examination to identify the root of the problem. You will then be given a treatment plan and an estimate of how long it will take to achieve your goal
Q: How long is the appointment?
A: The initial appointment with your physiotherapist is 45 minutes. Subsequent visits may be up to 30, 45 or 60 minutes, depending on your need
Q: How many visits do I need?
A: This will depend on the severity of your symptoms which we will discuss on your first visit. At the end of your initial visit, we will discuss your “action plan” and the number of visits you will need to achieve your goal
Q: How will my doctor know about my progress?
A: Our policy is that your doctor will receive a report of your assessment and treatment plan within 7 days of your initial visit, provided that you have an attending doctor at the time of your visit
Q: Is it covered by MSP?
A: If you are on Premium Assistance, MSP provides partial coverage for up to 10 visits per calendar year for physiotherapy, chiropractic and massage therapy combined
Q: Is it covered by my extended medical health?
A: Physiotherapy is covered by most extended health benefit plans. Contact your benefit provider for your specific coverage. We will provide you with a receipt which you can then submit to your extended medical plan for reimbursement