TELEHEALTH – Online and Virtual Physiotherapy

Get help and pain relief in the comfort of your home

What is Telehealth physio

Virtual Rehab
Telerehab Services
Telerehab or virtual physiotherapy is done with a live physiotherapist. You get the help you need while staying at home, like facetime or skype.

During your session, your telehealth physiotherapist who is based in Burnaby will ask questions and have you do tests to better understand your challenge

PROVIDE EDUCATION

PRESCRIBE EXERCISES

HOME CARE ADVICE

ASSESS POSTURE

Your Team

Burnaby-based physiotherapists helping you in the comfort of your own home

janice low burnaby physiotherapist

Janice Low
Physiotherapist

may sheu telerehab

May Sheu
Physiotherapist

susannah reid virtual physiotherapist

Susannah Reid
Interim Physiotherapist

Who Can It Help

Virtual sessions can be helpful for those with issues such as:

  • Early management advice for acute injuries
  • Neck or low back pain
  • One-on-one home exercise program
  • Post surgical rehab
  • Postural correction
  • Shoulder pain
  • Strength and conditioning

2 Ways To Login For Your Telehealth Session:

online physiotherapy
1. Email
30 minutes before your session, you will receive an email with a button to link in to your session. Click the button when it is time for your session
OR
telehealth physiotherapy
2. Sign In To Jane

  • Register / login to your account in Jane Here. Use the “Test My Set Up” button to check your camera and mic
  • Go to your Appointments and click on your upcoming Telehealth Physiotherapy Session
  • Shortly before your session starts, a “Begin” button will appear – click it
  • Review the consent information and if you agree, click “I Agree, Begin Online Appointment”

Your Physiotherapy Team Can Help You Recover From Pain And Start Feeling Better

… always leave feeling so much better …
Always great experience. Staff is very knowledgeable. Always leave feeling so much better
– Linda N, Google Review

… definitely recommend …
Me and my wife have been using their services for almost 2 years. We have never been disappointed by anyone here. They have a super professional and friendly team. We would definitely recommend this place
– Madi B, Google Review

FAQ

IS IT SECURE

Yes, the software is HIPAA compliant as well as FIPPA, PIPEDA/PHIPA, PIPA and other regional analogues and addresses the major privacy concerns around telehealth

WHAT HAPPENS DURING MY SESSION

During your session, your physiotherapist can ask you questions and have you perform different tests to better understand your challenges. Based on your needs and what the physiotherapist finds, they can do many things including give you guidance, education, prescribe and review exercises, make suggestions on home ergonomics and posture as well as home self care

I'M STILL NOT SURE IF THIS IS RIGHT FOR ME

If you are still not sure whether a virtual session is for you, you can schedule a no obligation complimentary discovery session where you can connect with one of our physiotherapists to see if this is something that could benefit you, as well as find out more about how to get connected for your session

I'M HAVING TROUBLE GETTING CONNECTED

1. If using an iPhone or iPad, instructions can be found Here
2. Find a quiet, well lit part of your home
3. Have space to move around
4. Close all unused browsers and tabs and log off your other devices
5. A laptop or desktop using Chrome is better than a smartphone or tablet. If using a laptop, connect it directly to your modem if possible
6. If you have connection trouble, lower the video quality by opening up the 3 dot tab near the bottom right, click “Manage video quality” and move the slider left 1 or 2 notches
7. For more tips, you can watch this Video

DIRECT BILLING FOR TELEHEALTH SESSIONS

We are able to direct bill telerehab sessions to the following insurance companies :

  • BPA
  • Canada Life
  • CCWU
  • Chambers of Commerce (Johnston Group)
  • CINUP (Johnston Group)
  • ClaimSecure
  • Cowan (Express Scripts Canada)
  • Desjardins
  • First Canadain (Johnston Group)
  • GMS Carriers 49 and 50 (Express Scripts Canada)
  • GroupHEALTH
  • GroupSource
  • Industrial Alliance
  • Johnson (Express Scripts Canada)
  • Johnston Group
  • LiUNA Local 183
  • LiUNA Local 506
  • Manion
  • Manulife
  • Maximum Benefit (Johnston Group)
  • Pacific Blue Cross
  • Sun Life

Your coverage availability will depend on your plan. Patients will be responsible for all treatment fees in the event coverage cannot be confirmed at the time of your visit. A receipt will be given which you can submit for reimbursement from your insurance provider

GET HELP IN THE COMFORT OF YOUR HOME

Working together to help each other through these challenging times. We are here to support you and your health